Last Updated: January 1 2026

Due to the nature of container shipping and logistics services, Container Solution does not operate under a traditional product return model. This policy outlines the terms under which cancellations, modifications, refunds, and damage claims may apply.

1. Definition of Returns

Because container shipping services involve logistics, transportation, and third-party carriers, physical returns of shipped containers are generally not possible.

For the purposes of this policy, a “return” refers to:

Cancellation of a service before shipment
Refund requests for unused or undelivered services
Claims related to damaged goods during transit

2. Return & Refund Request Window

Customers may submit a cancellation, refund, or claim request within 90 days of:

The delivery date, or
The service completion date,
whichever occurs first.

Requests submitted after this period may not be eligible for review.

3. Cancellations and Refund Eligibility

a) Cancellations Before Shipment

If a cancellation request is made before the container is loaded onto the vessel, the customer is eligible for a full refund, provided no non-refundable fees have been incurred.

b) Cancellations After Shipment

Once the container has departed the origin port, cancellations are generally not permitted.
In limited circumstances, a partial refund may be considered if the container has not yet reached its destination port.

Any approved partial refund will be reduced by incurred costs, which may include but are not limited to:

Port and terminal fees
Storage charges
Administrative and processing fees
Third-party carrier or customs charges

Customers may be required to wait until delivery is completed before refund eligibility can be assessed.

4. Modifications to Shipments

a) Modifications Before Shipment

Changes to shipment details (such as cargo description, destination port, or documentation) may be permitted prior to shipment, subject to operational feasibility and additional modification fees.

b) Modifications After Shipment

Due to logistical and regulatory constraints, modifications after shipment departure are typically not possible.

5. Damaged Goods & Claims

a) Damage During Transport

Customers are strongly advised to obtain cargo insurance.
If goods are damaged during transit, Container Solution will assist with administrative support in submitting a claim to the cargo insurance provider but does not directly issue refunds for insured losses.

b) Damage Upon Arrival

If damage is discovered upon arrival:

The destination port authority must be notified immediately
A written damage report must be filed within 3–7 days, depending on port regulations

Failure to report damage within the required timeframe may result in claim denial.

6. Refund Processing Method

Approved refunds are issued to the original payment method used at checkout unless otherwise specified.
Refunds are not automatic and require review and approval.
Once approved, refunds are typically processed within 7–14 business days, depending on the payment provider.

Non-Refundable Fees

Certain fees are non-refundable, including but not limited to:

Documentation and compliance fees
Customs-related charges
Third-party service fees
Shipping fees once shipment has commenced

7. Shipping Costs & Delivery Scenarios

Shipping fees are non-refundable once the container has departed the origin port.
Customers are responsible for any return shipping, redirection, storage, or re-handling costs unless the issue resulted from an error by Container Solution.
Delivery timelines may be affected by customs inspections, port congestion, weather conditions, or force majeure events. Refunds are not guaranteed in such cases.

For full shipping details, please refer to our Shipping Policy.

8. Privacy & Data Usage

Personal information submitted for cancellations, refunds, or claims is processed in accordance with our Privacy Policy.
Customer data is used solely for order verification, claim processing, customer support, and legal compliance purposes.

9. Governing Terms & Legal Notice

This policy is governed by and subject to our Terms and Conditions. In the event of any conflict, the Terms and Conditions shall prevail.

Container Solution is not liable for delays, losses, or damages caused by third-party carriers, customs authorities, port operators, or events beyond reasonable control.

10. Contact Information

For questions regarding cancellations, refunds, or claims, please contact:

Email: info@containerssolutions.com

Phone: +1 727-590-4067

Address: 7144 SOUTH QUARTERS RD OKAHUMKA FL

Return, Cancellation, and Refund Policy